Return Policy

Return Authorization Policy

Each unit being returned must be accompanied by a return authorization # along with a brief description as to the nature of the problem. Authorization numbers are available by phone. Units should be returned to the following address:

Taylor Electronics Inc.
7061 S. Tamiami Trail
Unit B
Sarasota, FL 34231

Non-Warranty Repairs

After factory evaluation of the unit, customer will be notified of the specific charges for repairs. No work will proceed without customer approval.

No return for credit on units beyond warranty period

(One year from date of shipment)

Warranty Returns

All units returned will be thoroughly tested and evaluated for the following:

  1. Confirm the warranty status of the unit.
  2. Identify the specific problem (if any) with the unit.
  3. Determine if abuse or misuse has caused the problem.

Defective Units Under Warranty

Units under warranty may be returned for repair or replacement only, at no charge to the customer.
WARRANTY UNITS returned for credit may be credited as follows:

  1. If unit has never been installed in service - Full credit less $50.00 restocking fee.
  2. If unit has been installed in service, overall condition will determine amount to be credited
Max. credit $100.00.

Warranty is VOID If

In the opinion of the factory, the unit returned has been subject to abuse or misuse NO CREDIT will be allowed. It may be repaired as a non warranty unit, and subject to full repair costs.